Taxis & Hire Cars – General terms and conditions
MaxiTaxi offers services pursuant to the following general terms and conditions concerning
its services and price list. Other terms and conditions are not accepted. These Terms
supersede any prior oral and written quotations, communications and agreements of the
parties in respect to the use of the services. Exceptions to the terms and conditions do not
require a written permission from MaxiTaxi. The agreement is valid only if confirmed by
Scope of services
Scope of services is determined exclusively according to the written confirmation of the order
of MaxiTaxi or subsidiary according to the written offer of MaxiTaxi. Data contained in
prospectus, catalogues of services, price lists, and similar information are compulsory only if
expressly referred to them. The transportation is performed according to the regulations of the
Law on road traffic (StVO) and the Law on passenger transportation (PfefG). The passengers
must comply with the instructions of MaxiTaxi or the driver. If the passengers act opposite to
the instructions or represent menace according to the Law on road traffic or the safety of road
traffic by obstructing the driver, then MaxiTaxi has the right to exclude them from
transportation. In that case, MaxiTaxi calculates the full price of the fare including the fixed
price or the price per kilometer and all additional and special services.
Driving from the airport (airport transfer)
Each modification of the agreed time of waiting at the airport for any reason must be
communicated to MaxiTaxi. Damages due to an untimely notification are at the expense of
The prices contain the legal turnover tax in the appropriate legal amount. The prices that are
valid on the day of confirmation of booking are valid. Flat rate prices that are not stated in the
price list can be agreed only in writing and they are valid only for the agreed date of transport
and the time of rent. Any additional time and distance are calculated pursuant to the valid
price list. Additional costs due to delay are at the expense of the client, with the exception of
the delays that are caused by an oversight or miscalculation of MaxiTaxi or the driver. The
taxi fare includes the transport of a passenger and ordinary luggage, whereas a special
agreement is necessary for the transportation of bulky goods.
Conditions of payment
MaxiTaxi reserves the right to increase the advance payment up to 50% of the total price
prior to the ride or to demand blank debit voucher (blank receipt of account charges) of a
valid credit card issued on MaxiTaxi before the acceptance of the order. The remaining
amount of the payment is due to be paid following the terms stated on the bill. Timeliness of
payment is determined pursuant to the date of the reception of the agreed amount so that
MaxiTaxi may unconditionally have it at its disposal. As regards the payment by cheques, a
claim is considered paid only after the final booking of approval. The payments are applied
always for the settlement of the oldest claim. If the client delays the payment, MaxiTaxi
calculates the interest – with a limitation of any further damage of delay – at the amount of
5% above the basic interest rate. For the second and each following warning 10,-- € warning
fee is calculated. The client reserves the right to provide evidence to prove less damage.
Cancellation and withdrawal
A cancellation is acceptable only if provided in a written form or if it is confirmed by
MaxiTaxi in an oral statement. Timeliness of a written cancellation is determined pursuant to
the date of the reception with MaxiTaxi. A cancellation up to 24 hours before the drive,
determined by the contract, is free. In case of cancellation, MaxiTaxi calculates a share at the
basic price of the drive as a damage compensation. This share is:
* 50% with cancellation up to 12 hours
* 80% with cancellation up to 3 hours before the agreed start of the provision of service.
*100% with later cancellation and failure to appear for the ride.
The client is obliged to immediately call MaxiTaxi in case they fail to find the driver,
whether at the airport or in the city, i.e. to establish contact. In case the client does not call,
and the driver cannot find the client (or vice versa), which means that the drive is not realized,
then the drive and the time of waiting (if present) are calculated up to 100%.
The expenses (costs) are calculated by MaxiTaxi independently from timeliness of
cancellation, if they have already been incurred. The client reserves the right to prove that
there are no incurred expenses for MaxiTaxi or that the incurred damage is little. MaxiTaxi
reserves the right to cancel this contract totally or partially in the following circumstances: the
client suspends their payments, the client falls into bankruptcy, it can be assumed that the
services are abused pursuant to the external circumstances, or the client violates the obligation
they had according to these provisions of contract.
Obligations and responsibility of the client
The client informs MaxiTaxi without delay of any change of name, their address, legal form,
or the number of bank or the account. The client is also obliged to provide necessary
information on passengers, time, and place of providing service. If the client neglects some
notification that cannot be delayed, then they are responsible for any damages that could have
been avoided by timely information. The client is also obliged not to abuse the services of
MaxiTaxi, the following in particular:
* not to obstruct or prevent performing services
* not to cause damages
* not to violate criminal regulations
* to comply strictly to the ban of smoking in the vehicle
* not to refuse to pay the fare.
If the client violates the aforementioned rules, MaxiTaxi has the right to undertake any steps necessary to prevent any form of abuse. With punishable violation, the client is responsible to MaxiTaxi for damage compensation.
Responsibility of MaxiTaxi
MaxiTaxi is responsible to the client for damage compensation – regardless of the legal basis
– only in case of an open intention or gross negligence of services, as well as in case of
punishable violations of important contractual obligations of MaxiTaxi, its legal
representatives or agents. The responsibility for any harm done to life, body or health of the
client is governed by the legal regulations. As regards material damage, the responsibility of
MaxiTaxi is limited to 1.000,00 € per passenger. For vehicles, there is a violation of the
obligation of responsibility according to the valid General conditions of insurance. Possible
additional insurances must be secured by the passenger himself – MaxiTaxi is not
responsible for disrespect of the terms and their economic consequences, if they are not
caused by an oversight of MaxiTaxi. For instance, that covers a delay caused by:
* traffic jam, blockade of streets
* failures on vehicle or traffic accidents
* bad weather
For damages done due to inaccurate information provided by the client, MaxiTaxi does not take the responsibility towards the client or passenger.
Valid law and court competence
For all legal relations between MaxiTaxi and its clients, only Austrian law is valid. Court competence and place of performance is Vienna.
Invalidity of individual provisions
If one or more of the above mentioned conditions are invalid, the effect of others remains intact.